Terms of Service

Last Updated: January 1, 2025 | Effective Date: January 1, 2025

1. Acceptance of Terms

By using the services of Unique Computer System Solution ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Unique Computer System Solution provides the following services:

• Laptop repair — all brands (Dell, HP, Lenovo, Asus, Acer, MacBook, etc.)
• Desktop and All-in-One computer repair
• Printer repair (HP, Canon, Epson, Brother)
• Data recovery from hard drives and SSDs
• Screen replacement, battery replacement, keyboard repair
• Motherboard and chip-level repair
• Virus removal and OS installation
• RAM and SSD upgrades
• Free pickup and delivery in Gurugram, Noida and Delhi NCR

3. Repair Warranty

3.1 Warranty Coverage

We provide up to 3 months warranty on all completed repairs. This warranty covers:

• The specific issue that was repaired
• Parts installed by us (genuine parts only)
• Labor for the repaired component

3.2 Warranty Exclusions

The warranty does not cover:

• New issues or damage unrelated to the original repair
• Physical damage, water damage, or accidental damage after repair
• Damage caused by misuse, neglect, or unauthorized modifications
• Software issues unrelated to the repair performed
• Consumables such as printer cartridges

4. No Fix = No Charge Policy

If we are unable to repair your device, we will not charge you — not even for the diagnosis. This applies to cases where the repair is technically not possible.

However, if you choose not to proceed with a repair after diagnosis, a minimal diagnosis fee may apply in some cases. This will always be communicated upfront.

5. Pickup & Delivery

5.1 Free Pickup Service

We offer free pickup and delivery for customers in Gurugram, Noida and Delhi NCR. To schedule a pickup, call or WhatsApp us at +91 7877191899.

5.2 Customer Responsibilities

• Provide accurate address and contact information
• Be available or have a representative present for pickup
• Remove any sensitive data or create backups before handing over the device
• Provide the device charger/adapter if needed for diagnosis

6. Data & Privacy During Repair

We take your data privacy very seriously:

• Our technicians will not access your personal files unless required for diagnosis
• We recommend creating a backup of your data before submitting for repair
• We are not responsible for data loss during repairs unless caused by our negligence
• For data recovery services, we maintain strict confidentiality

7. Payment Terms

• Free diagnosis — no charges before repair is approved
• Payment is due upon completion of repair and before device return
• We accept cash, UPI, and bank transfers
• Prices quoted after diagnosis are final — no hidden charges
• For advance parts procurement, partial payment may be required

8. Limitation of Liability

While we take every precaution to protect your device, our liability is limited to:

• The cost of the repair service performed
• Replacement of parts damaged due to our negligence

We are not liable for indirect, incidental or consequential damages, including loss of data, loss of business, or loss of profits.

9. Device Abandonment

If a device is left with us for more than 60 days without response from the customer, despite our attempts to contact, we reserve the right to dispose of the device to recover costs. We will make at least 3 attempts to contact the customer before doing so.

10. Governing Law

These Terms of Service are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Gurugram, Haryana.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Updated terms will be posted on this page. Continued use of our services constitutes acceptance of the updated terms.

12. Contact Us